Introduction:
Software maintenance and support services are crucial for firms relying on custom or packaged enterprise applications. As software ages, it needs constant maintenance, updates, and support to enhance features, fix bugs, boost performance, and address security flaws. Selecting the right software maintenance partner can ensure your applications continue to function optimally.
This blog highlights the top 13 companies in 2023 recognized for providing reliable enterprise software maintenance and support services.
Top Software maintenance and support services Companies
Aegis Software
Aegis Softwares, founded in 2004 and headquartered in Rajkot, is one of the leading software maintenance and support firms. They possess years of experience handling maintenance projects for 100+ clients globally across sectors like banking, insurance, retail, healthcare, and more.
Aegis Softwares has a large team of 250+ developers and testers who provide 24x7 production support and maintenance services to clients following proven onsite-offshore delivery models. Their key offerings include:
- Managed application maintenance and support: Aegis offers managed support services for bug fixes, enhancements, regulatory compliance updates, and maintenance of critical business applications. It will help clients optimize maintenance costs significantly.
- Cloud migration and management: Their team helps clients migrate legacy systems to the cloud and provides complete management of the cloud environment, including app deployments, scaling, security, and performance.
- Legacy modernization: Aegis has successfully modernized several legacy platforms, like mainframes and Oracle Forms and Reports, to more agile technologies leveraging automation and re-platforming tools. It will boost agility and TCO.
- Independent testing services: Aegis Softwares has a large QA software testing services team that provides a range of testing services, including functional, performance, security, and automation testing. It will help assess application stability and identify defects before deployment.
- Consulting services: Aegis will offer consulting services covering assessments, roadmap definition, and program management spanning maintenance, modernization, cloud adoption, testing, and transitions.
With a 95%+ client retention rate, Aegis Softwares will ensure high SLAs, security standards, robust documentation, and a smooth transition of services for maintenance engagements. Their technical expertise and process maturity make them a trusted maintenance partner for global enterprises.
Infosys
Infosys is a global IT services and consulting company that will offer a comprehensive suite of software maintenance services, including:
- Application maintenance and support
- Cloud migration
- Modernization and upgrades
- Independent validation and testing
- Performance engineering
- Infrastructure management
With their global delivery model and expertise across legacy and modern technologies, Infosys will ensure optimized maintenance costs and reduce time-to-market for enhancements.
Wipro
Wipro is one of India's leading IT companies, providing software maintenance and support for global enterprises across industry verticals. Their offerings include:
- Managed support services
- Application maintenance and sustenance
- Migration to new platforms
- Performance tuning
- Enhancements and upgrades
- Legacy re-engineering
They have dedicated Centers of Excellence that will focus on maintenance and support for niche technologies.
HCL Technologies
HCL Technologies is a next-generation global technology company providing software maintenance and support services to empower enterprises. Their services include:
- Application maintenance and support
- Application modernization
- Cloud adoption
- Independent testing
- Infrastructure management
- Security and Compliance
Their Mode 3 delivery model will provide scalable and flexible support covering over 100 million lines of code.
Tata Consultancy Services (TCS)
Tata Consulting Service is one of the leading IT services firms known for its software maintenance and support services spanning:
- Managed support services
- Application maintenance
- Modernization and Cloud Adoption
- Enhancements and sustenance
- Independent validation and testing
- Consulting and transitions
TCS will follow robust delivery processes and has 450+ active clients across industry verticals like banking, retail, healthcare, and more.
Cognizant
Cognizant is a top IT services company providing a wide array of software maintenance and support solutions including:
- Managed support services
- Custom application maintenance
- Testing services
- Cloud migration assistance
- Modernization and upgrades
- Legacy systems management
- Consulting services
Their Global Delivery Model will ensure optimized maintenance costs and faster time-to-market for clients worldwide.
Tech Mahindra
Tech Mahindra is a leading digital transformation company providing software maintenance and production support services to global clients. Their offerings include:
- Managed support and sustenance
- Testing services
- Application modernization
- Enhancements, upgrades, and integration
- Consulting and transitions
- Infrastructure services
They have expertise across legacy ERP platforms as well as modern technologies.
Mindtree
Mindtree is a global technology consulting firm providing a suite of software maintenance and support services like:
- Managed support and sustenance
- Independent testing
- Upgrades and enhancements
- Re-platforming solutions
- Application monitoring
- Infrastructure support
- Security and compliance management
Their specialized squads will ensure optimized maintenance costs and faster deployments.
Larsen & Toubro Infotech (LTI)
Larsen & Toubro Infotech is an international IT solutions company that offers software maintenance services including:
- Managed support and sustenance
- Application enhancements
- Modernization and Cloud Adoption
- Independent validation
- Infrastructure support
- Consulting and transitions
LTI has been following robust delivery processes and has long-standing relationships with 150+ Fortune 500 companies.
Cybage Software
Cybage is a pioneering IT solutions company that has been providing outsourced software maintenance services like:
- Managed sustenance and support
- Application enhancements
- Testing services
- Legacy modernization
- Independent validation
- Consulting and transitions
Their Centers of Excellence with subject matter experts ensure optimized maintenance costs and faster time-to-market.
Kellton Tech
Kellton Tech is a global IT solutions provider offering end-to-end software maintenance services including:
- Managed sustenance
- Application enhancements
- Migration to cloud
- Independent testing
- Infrastructure management
- Consulting and transitions
Their optimized onsite-offshore model will provide flexibility along with reduced TCO.
OST Global
OST Global is an enterprise IT solutions company providing specialized software maintenance services like:
- Managed sustenance
- Enhancements and upgrades
- Migration to cloud
- Re-platforming solutions
- Independent testing
- Infrastructure support
Their global delivery model will provide seamless services catering to diverse technologies.
Clarion Technologies
Clarion Technologies is an ISO-certified IT services company offering a complete suite of software maintenance services:
- Application enhancement and sustenance
- Managed support services
- Independent testing
- Infrastructure optimization
- Cloud adoption services
- Consulting and legacy modernization
Their dedicated teams with certified engineers provide secure and reliable support.
Wrapping Up
This concludes our list of the top software maintenance and support firms in 2023 recognized for their technical expertise, delivery capabilities, and proven customer satisfaction record. Leveraging their services can optimize application TCO while enabling faster deployments, seamless upgrades, and scaled innovation aligned to business needs.
